OnePlus on Thursday introduced the enlargement of its doorstep pickup and drop service in India. It should now cowl greater than 19,000 PIN codes throughout the nation, enabling extra prospects to get their OnePlus units repaired with out leaving their houses. With this initiative, the China-based OEM goals to strengthen its customer support amenities, particularly in tier 2 and tier 3 Indian cities. Moreover, the OnePlus Service Camp has been launched, enabling out-of-warranty units to bear choose repairs with out incurring service expenses.
OnePlus Doorstep Choose and Drop Service Enlargement
In a press notice, OnePlus acknowledged that its pickup and drop service now covers over 19,000 PIN codes in India. The corporate’s customer support expertise is claimed to be backed by a multi-channel service. It supplies direct help by means of devoted name centres, email-based service channels, real-time dwell chat, and verified help on WhatsApp.
To request the pickup and drop service, that you must:
- Register along with your registered account on the OnePlus website
- Fill within the service request, verify the service expenses and restore prices, and submit
- Use the pickup service to ship the system to the service centre
- The system shall be repaired post-inspection. Gather it out of your doorstep as soon as delivered
The corporate advises customers to again up their OnePlus system earlier than sending it in for repairs to keep away from the potential threat of information loss.
Notably, the enlargement of the service framework is a results of community-driven enhancements and suggestions acquired from customers throughout the nation, in keeping with the corporate. It’s an initiative beneath Project Starlight, a three-phased plan, introduced in December 2024.
“This customer support enlargement is a crucial a part of our long-term imaginative and prescient for India, empowering extra customers with well timed, clear, and reliable help”, Robin Liu, CEO of OnePlus India, stated in a press release.
OnePlus stated it’s specializing in delivering a greater customer support expertise, bettering sturdiness, and addressing show and different malfunctions that will happen because of difficult weather conditions. Underneath Undertaking Starlight, the China-based OEM goals to make an funding of Rs. 6,000 crore to speed up its customer support efforts within the nation.
OnePlus Service Camp
Along with the enlargement of the pickup and drop service to extra cities in India, the corporate additionally introduced the OnePlus Service Camp. It runs till June 30 throughout authorised OnePlus service centres, the place customers can obtain a free system well being check-up and software program updates. The service camp is alleged to cowl all OnePlus smartphones. Additional, these with out-of-warranty units can benefit from zero service expenses on choose repairs.
The corporate emphasised that it’s working in direction of increasing its service community to greater than 400 cities throughout all 28 states in India throughout the subsequent 5 years.